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Shipping & Terms

Our Business Policies


iowabagpipe@gmail.com

Placing Orders, Shipping and Delivery:

At Iowa Bagpipe Supply our goal is to process and ship your orders quickly and accurately.

You can place orders online using PayPal or a major credit card. You can also call or email us.

Most orders will be shipped within 24 hours via UPS Ground or USPS Priority Mail. You can expect to receive your order within 3-5 business days. (Domestic Shipping Only)

* Low $6.99 flat rate shipping, or free shipping if your order exceeds $100.00 (Continental US Only)

Customers outside of the continental United States:

Please contact us by phone at 641-521-8181 or by email iowabagpipe@gmail.com to receive a shipping quote and to place your order. Orders outside of the continental United States will be shipped via Express Mail International. This provides informative tracking information that can assist in case the package is lost. We have found this to be the most economical in terms of delivery speed and cost.
(All prices at Iowa Bagpipe Supply are quoted in American dollars)

Taxes & Duties

Packages are shipped from our warehouse in the United States. Any taxes or duties applied to a shipment by the destination country are the responsibility of the recipient. Contact the Customs office in your home country for more information on possible fees.

Refund, Return and Exchange Policies:

Iowa Bagpipe Supply wants you to be happy with your purchase. If you are not satisfied, or if it's defective, contact us immediately so we can arrange a return or exchange. Returns will not be accepted without prior authorization, however.

*Please Note: Reeds are not returnable due to obvious health reasons.

Returns:

We accept returns within 15 days of receipt for a full refund as long as the items are unused and still in new condition and are returned in the original product packaging.
 
*We will pay return shipping charges only if the shipment was Iowa Bagpipe Supply's error.
*Refunds for returned items will be credited in the same form as the original payment type.

Exchanges:

Any replacement item shipped will be invoiced but not charged. If the original purchase is returned within 15 days, the appropriate credit will be issued. If not, the replacement invoice will be charged to the customer's account.
 
* Original shipping charges are not refundable. We will pay replacement shipping charges only if the shipment was Iowa Bagpipe Supply's error.
* Upon receipt of a defective or damaged product, contact us immediately and save all the packaging. Iowa Bagpipe Supply will make adjustment to your account for the cost of return shipping.

We Want to Hear From You:

If you don't see an item in our webstore, ask us -- we'll try to locate it for you. We appreciate any suggestions, comments, criticisms, or questions you may have about our products, or service.

Warranties and Liability:

*All merchandise is covered under the manufacturer’s warranty; Iowa Bagpipe Supply is not responsible for these warranties.

*Iowa Bagpipe Supply assumes no liability for any loss, damage, or expense of any kind arising out of the use or abuse of products offered on our Web site.
 
Iowa Bagpipe Supply's Privacy Policy:
 
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with upmost care and will not be used in ways that you have not consented to.

By purchasing with Iowa Bagpipe Supply you will be added to our periodic marketing emails. If you do not wish to receive emails from us, simply contact us at any time and we will remove you from our mailings.